FAQs

Select the desired product and ADD TO CART. You can continue shopping or EDIT BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.

We process and complete orders as quickly as possible. Cancellation of an order is only possible within Weekends, USA Holidays or in Bank Holidays. The order placed within working days, won’t be canceled.

For products that are sold out, please find the ‘notify me when available’ button on the product pages and add your e-mail address to the Waitlist. Once the product is back in stock, you will be notified via e-mail.

Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted.

If you accidentally entered an incorrect shipping address or the address is not in English characters, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.

We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package for orders. Shipping fees will need to be paid again.

If the product received is damaged, we can help. Please e-mail photos of the damaged products, a brief description of the damage, the order number to info@essentialstrend.com. We will follow-up with next steps as soon as possible.